ITI Trade

ITI Trade: Cabin/Room Attendant

Powered by NCVT (National Council for Vocational Training)

Trade Overview

The Cabin/Room Attendant trade is a job-oriented vocational program designed to train candidates in maintaining guest rooms, cabins (in ships or airlines), and other accommodation areas. It prepares students for employment in the hospitality, aviation, and tourism industries, both in India and internationally. The course is ideal for those seeking government or private sector jobs and for individuals looking to become self-reliant through employment in hotels, cruise liners, airlines, and other customer-service sectors.

This trade equips candidates with the knowledge and skills needed for maintaining cleanliness, providing guest services, and ensuring a high standard of hygiene and comfort in accommodation facilities.

Course Objective

  • To train candidates in room service and housekeeping operations in hotels, resorts, cruise ships, and airlines.
  • To ensure candidates can maintain hygiene, cleanliness, and guest satisfaction in various accommodation settings.
  • To prepare individuals for careers as Room Attendants, Cabin Attendants, Stewards, Housekeeping Staff, or Hospitality Assistants.

Duration

  • 1 Year (2 Semesters)
  • Includes practical training, theory classes, and internal/external assessments.

Eligibility

  • Minimum Qualification: 10th Pass (Matriculation)
  • Age Limit: 14 to 40 years

Skills You Will Learn

  • Room and cabin cleaning techniques
  • Bed making and linen handling
  • Restocking guest supplies
  • Handling guest requests and complaints
  • Cleaning and sanitizing bathrooms
  • Use and maintenance of housekeeping equipment
  • Waste management and environmental safety
  • Personal grooming and etiquette
  • Communication skills (Basic English & Soft Skills)
  • Understanding of hygiene and health regulations
  • Fire safety, emergency handling, and first aid
  • Understanding cultural diversity in guest service
  • Energy conservation and environmental policies in hospitality

Job Roles / Employment Opportunities

On successful completion of the Cabin/Room Attendant course, candidates may be employed in:

  • Hotels, Resorts, Guest Houses
  • Cruise Liners
  • Airlines (Cabin Crew Attendant/Flight Attendant support roles)
  • Railways (AC Coach Attendants)
  • Hospitals (Housekeeping Assistants)
  • Corporate Offices (Facility Management)
  • Housekeeping Service Providers
  • Self-employment as professional housekeeping service providers

Job Titles Include:

  • Room Attendant
  • Cabin Crew Assistant
  • Housekeeping Staff
  • Housekeeping Supervisor (after experience)
  • Public Area Attendant
  • Steward/Stewardess
  • Laundry Attendant
  • Guest Service Assistant

Broad Learning Outcomes (General and Specific)

Generic Outcomes

  1. Comply with workplace safety, environmental regulations, and housekeeping.
  2. Communicate effectively using soft skills and technical English.
  3. Demonstrate teamwork and interpersonal skills.
  4. Understand concepts of energy conservation and pollution control.
  5. Use basic computer applications and the internet.

Specific Outcomes (Trade Specific)

Semester I

  1. Demonstrate personal hygiene, grooming, and workplace etiquette.
  2. Prepare guest rooms, make beds, and handle linen.
  3. Clean bathrooms and replenish guest supplies.
  4. Maintain guest room amenities and ensure room readiness.
  5. Operate housekeeping equipment safely and effectively.
  6. Demonstrate waste disposal methods and cleaning schedules.

Semester II

  1. Provide efficient and courteous guest service.
  2. Handle guest requests, complaints, and feedback.
  3. Clean public areas like lobbies, corridors, and restrooms.
  4. Apply eco-friendly housekeeping practices.
  5. Conduct fire safety drills and handle emergencies.
  6. Plan and manage housekeeping operations in different accommodation setups.

Syllabus Outline

Semester I

  • Introduction to Housekeeping
  • Grooming & Hygiene
  • Tools & Equipment (Mops, Vacuum Cleaners, etc.)
  • Cleaning Rooms & Public Areas
  • Bed Making and Linen Management
  • Waste Disposal Methods
  • Safety & Security Procedures

Semester II

  • Guest Service Procedures
  • Handling Guest Complaints
  • Specialized Cleaning (Marble, Wood, Carpet)
  • Public Area Maintenance
  • Fire & Safety
  • Health & Hygiene in Hospitality
  • Revision, Project Work & Final Assessment

Tools and Equipment Used

  • Vacuum Cleaner
  • Scrubbing Machine
  • Mops & Brushes
  • Housekeeping Trolleys
  • Linen & Laundry Equipment
  • Personal Protective Equipment (PPE)
  • Safety Signs & First Aid Kits

Career Progression

After gaining experience and additional training, candidates can advance to roles like:

  • Housekeeping Supervisor
  • Executive Housekeeper
  • Cabin Crew (with additional airline certification)
  • Facility Manager
  • Hospitality Trainer/Instructor

Certification

On successful completion of training and assessment, the candidate receives an NCVT Certificate in "Cabin/Room Attendant", making them eligible for employment in India and abroad.

Conclusion

The Cabin/Room Attendant trade under NCVT offers excellent employment opportunities in the booming hospitality, aviation, and tourism industries. It provides hands-on skills and a pathway to rewarding careers.

Trades Summery

ITI Trade: Cabin/Room Attendant

Course Duration: 1 Year (2 Semesters)
Certification: NCVT Certificate
Eligibility: 10th Pass

Semester I

Introduction to the Hospitality Industry

  • Overview of the hospitality industry
  • Importance of cabin/room attendants in hotels, airlines, cruises, hospitals, and other sectors
  • Job opportunities and career pathways

Role and Responsibilities of Cabin/Room Attendant

  • Duties of a room/cabin attendant
  • Understanding job standards and expectations
  • Handling guest requests and services
  • Confidentiality and privacy policies

Personal Hygiene and Grooming Standards

  • Importance of personal cleanliness
  • Grooming standards for uniformed staff
  • Dress code and uniform maintenance
  • Positive body language and etiquette

Cleaning Science

  • Types of dirt and soil
  • Classification of cleaning agents (detergents, disinfectants, polishes, etc.)
  • Use of eco-friendly cleaning products
  • Sanitization standards in housekeeping

Cleaning Equipment and Tools

  • Identification and uses of cleaning equipment (vacuum cleaners, scrubbers, mops)
  • Proper handling and maintenance of tools
  • Safe operation of machinery

Housekeeping Procedures

  • Standard operating procedures (SOPs) for room cleaning
  • Bed making techniques (single, double, twin beds)
  • Turndown service procedures
  • Linen management and towel folding techniques
  • Bathroom cleaning and sanitization

Waste Disposal and Environmental Practices

  • Waste management procedures
  • Segregation of dry and wet waste
  • Recycling processes and sustainable housekeeping
  • Energy conservation and water-saving techniques

Occupational Safety and Health

  • Safety practices in housekeeping operations
  • Use of personal protective equipment (PPE)
  • Fire safety procedures and evacuation drills
  • Basic first aid and handling medical emergencies

Practical Skills - Semester I

  • Grooming and uniform inspection
  • Performing room preparation and bed making
  • Cleaning and sanitizing guest rooms and bathrooms
  • Restocking guest amenities and minibar (if applicable)
  • Handling housekeeping equipment and maintaining tools
  • Conducting guest room inspections
  • Waste disposal following hygiene protocols
  • Participating in basic first aid and fire drill exercises

Semester II

Guest Interaction and Communication Skills

  • Greeting and welcoming guests professionally
  • Communication techniques for handling guest queries and complaints
  • Maintaining confidentiality and guest privacy
  • Service recovery and handling difficult guests

Cultural Sensitivity in Service

  • Understanding cultural diversity
  • Respecting customs, traditions, and special requests of guests
  • Dealing with international guests and VIP clients

Public Area Maintenance

  • Cleaning procedures for lobbies, corridors, elevators, staircases, and restrooms
  • Maintaining cleanliness in banquet halls and conference rooms
  • Polishing surfaces and glass cleaning
  • Deep cleaning of public areas

Specialized Cleaning Techniques

  • Carpet shampooing and maintenance
  • Marble polishing and floor care
  • Upholstery cleaning
  • Pest control techniques and safety precautions

Safety, Security, and Emergency Procedures

  • Lost and found procedures
  • Handling hazardous materials safely
  • Guest security measures
  • Emergency protocols in case of fire, medical emergencies, and evacuations

Laundry Operations

  • Sorting linen and uniforms
  • Washing, drying, ironing, and pressing techniques
  • Stain removal methods
  • Folding and storage of laundry items
  • Operating laundry machines

Soft Skills and Personality Development

  • Time management and prioritization
  • Teamwork and collaboration
  • Stress management in a high-pressure environment
  • Leadership basics for future career growth

Practical Skills - Semester II

  • Guest complaint handling role plays
  • Quick room turnover service and express cleaning techniques
  • Cleaning and maintaining public areas
  • Responding to special guest requests (baby cots, extra bedding, VIP arrangements)
  • Participating in emergency evacuation drills
  • Performing specialized cleaning procedures (deep cleaning, pest control)
  • Handling lost and found items correctly
  • Laundry operations including stain treatment and uniform pressing
  • Guest room audits and readiness checks
  • Preparing guest feedback reports and service improvement suggestions

Project Work / Industrial Training

  • On-the-job training in housekeeping departments of hotels, hospitals, or airlines
  • Practical exposure in room cleaning, public area maintenance, and laundry services
  • Project work: Develop a housekeeping manual or SOP for room readiness
  • Industrial visits and guest lectures (optional)
  • Final presentation and viva on practical experiences

Examination and Assessment

  • Internal assessments after each module
  • Semester-end exams (theory and practical)
  • Final NCVT assessment including viva, project evaluation, and practical demonstrations

Tools and Equipment Used During Training

  • Vacuum cleaner (wet and dry)
  • Scrubbing machines
  • Mops, dusters, brushes, and buckets
  • Housekeeping trolley
  • Personal protective equipment (PPE)
  • Linen and laundry equipment
  • Guest amenities (toiletries, towels, minibar items)
  • Fire extinguishers and first aid kits

Employment Opportunities After Completion

  • Room Attendant in hotels, resorts, and guesthouses
  • Cabin Crew Assistant (after further training)
  • Housekeeping staff in cruise liners, airlines, and hospitals
  • Public area attendant in corporate buildings and malls
  • Self-employment opportunities in cleaning and housekeeping services
  • Promotion to Housekeeping Supervisor roles with experience

Trades Duration

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